If the rates and charges for water service, including all penalties, are not paid within thirty (30) days of the due date of the current bill, or if the water customer has been found in violation of any of the ordinances, rules and regulations of the city with regard to city water service, the city may discontinue such water service after the city clerk’ s mailing of a seven-day written notice to the user or consumer of the service, by certified mail, return receipt requested, or by personal delivery, or by posting the notice on the premises to be disconnected, of the city’ s intention to discontinue service. If the user or consumer is not the owner of the premises served, the seven-day written notice shall also be mailed by certified mail, return receipt requested, to the owner of the premises if his name and address has previously been registered with the city clerk for the purpose of receiving such notices. The notice shall clearly state the number of days the account is in arrears and the balance due including any penalty charges, or if applicable, the ordinance, rule or regulation which is alleged to have been violated. The notice shall also contain the name, title, address, office hours and telephone number of the city clerk, whom the customer may contact for an informal resolution of the customer’ s complaints in cases of disputes concerning the amount due or other problems with the account; and the fact that the customer is entitled to a hearing on his complaint before the city water committee of the city council if the complaint cannot be informally resolved.

    Subject to the notice and procedural provisions required by this chapter, if a customer has one or more installations for which a bill remains unpaid, the city shall have the right to disconnect or refuse water service to any or all of the customer’ s other installations. (Ord. 1093 § 1(A), 1993)